FAQs

1. HOW DO I GET A REFUND for UNUSED/WORN HUMAN HAIR PRODUCTS?
If you are not happy with your product, we will fully refund your money back to you. Your satisfaction is very important to us. The request to perform a refund for unused/worn human hair products must be made within 7 business days from the date you receive your order. Please be advised, per federal law, we cannot accept used/worn hair that has been altered in the following ways: combing, brushing, cutting, coloring, hair installations, the creation of wig units, and any other physical and chemical alterations. Please note that doing so voids the refund process.

A refund will only be honored if the hair has not been removed out of it's original packaging. E-mail us within 7 business days at info@ourhairplace.com and let us know your order number. We will then provide you with detailed instructions and a return address to ship your item(s) back. Please ship your item with tracking, and signature confirmation, as we are not responsible for lost or stolen packages. Once received, we will refund the money back to you.          

2. CAN I GET A REFUND ON CUSTOM ORDERS?
NO, All Custom orders cannot be refunded, returned or exchanged for any reason. 

3. WHAT IS THE REFUND PERIOD?
The refund period for unopened stock units is seven business days from the date that you receive your human hair extensions, pieces, and wigs. 

4. WHY IS OUR HAIR NON-EXCHANGEABLE or REFUNDABLE IF OPENED OR USED?
Human hair wigs, Hair extensions and pieces are considered a hygienic product. We take matters of hygiene and public safety very seriously and do not allow opened or used items to be returned for the safety of all our customers. We are not alone - other hair extension brands do not allow returns of opened or used items for the same concern.

5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
YES, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Our Hair Place will not be responsible for lost returns. International Customers: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

6. MAY I RETURN THE HUMAN HAIR EXTENSIONS/WIGS WITHOUT CONTACTING YOU?
NO. We want to take care of you in a timely fashion. Communicating with us is the best way to have a smooth process so you can get back to enjoying our hair!

7. HOW MAY I CONTACT YOU?
You may contact us via e-mail at info@ourhairplace.com. We always guarantee a response within 24 hours and will be more than happy to assist you!
Should you have any other questions, feel free to e-mail us at info@ourhairplace.com. We are here to help!